Rizhao Jinghang Supply Chain Co., Ltd. (“we,” “us,” or “our”) strives to provide transparent terms for refunds and returns related to our supply chain and logistics services. This policy outlines the conditions under which refunds or adjustments may be granted.
1. General Terms
Our services primarily involve logistics coordination, freight management, and supply chain solutions. Refund eligibility depends on the nature of the service and the specific agreement with the client.
Refunds/returns do not apply to completed services (e.g., delivered shipments, executed contracts) unless otherwise stated in a signed agreement or required by law.
2. Eligibility for Refunds/Adjustments
We may consider refunds or service credits in the following cases:
Service Errors: If our failure to meet agreed-upon terms (e.g., delays, lost shipments) is verified and attributable to us.
Overpayment: Duplicate payments or billing discrepancies confirmed by our finance team.
Contractual Agreements: Refunds stipulated in a signed contract or service-level agreement (SLA).
3. Non-Refundable Situations
No refunds will be issued for:
Services rendered as per contract terms.
Costs incurred by third-party providers (e.g., customs fees, carrier charges).
Force majeure events (e.g., natural disasters, government actions).
