Q1: What services does Rizhao Jinghang Supply Chain Co., Ltd. provide? We specialize in comprehensive supply chain solutions, including freight forwarding, warehousing, customs clearance, and logistics management for businesses in China and internationally.
Q2: Where is your company located? Our address is: 3B08, Oriental Plaza, West of Haibin 6th Road, Huanghai 1st Road, Shijiu Street, Donggang District, Rizhao, Shandong, China.
Q3: How can I contact your team? Email us at shandongjinghang@gmail.com or call [Insert Phone Number] during business hours (Monday–Friday, 9:00 AM–5:00 PM CST).
Service & Operations
Q4: Do you handle international shipping? Yes, we coordinate cross-border logistics, including ocean/air freight, customs documentation, and last-mile delivery. Contact us for specific route inquiries.
Q5: How do you ensure cargo safety during transit? We partner with insured carriers, provide real-time tracking, and comply with international safety standards (e.g., ISO, C-TPAT).
Q6: Can you manage urgent or time-sensitive shipments? Yes! Discuss your timeline with our team, and we’ll prioritize expedited solutions (e.g., air freight, express customs clearance).
Pricing & Payments
Q7: How are service fees calculated? Costs depend on factors like cargo type, volume, destination, and additional services (e.g., storage, insurance). Request a quote for details.
Q8: What payment methods do you accept? We accept bank transfers (USD/CNY), Alipay, and corporate credit cards. Terms (e.g., net-30) may apply for contract clients.
Q9: Are there hidden fees? No. All charges (e.g., customs duties, fuel surcharges) will be outlined in your quote or contract.
Policies
Q10: What is your refund policy for service errors? If an issue is caused by our team (e.g., missed deadlines), we’ll offer credits or refunds per our Refund Policy (Section 2).
Q11: How do I request a refund? Email shandongjinghang@gmail.com with your invoice number and issue details. We’ll respond within [X] business days.
Q12: Do you retain customer data? How is it protected? We only store necessary data under strict security measures, as detailed in our Privacy Policy.
Account & Contracts
Q13: How do I become a long-term client? Contact us to discuss customized contracts with volume discounts, dedicated account managers, and SLA guarantees.
Q14: Can I track my shipment online? Yes! Clients receive a tracking ID and access to our logistics portal for real-time updates.
Q15: What if my shipment is delayed at customs? Our team proactively resolves clearance issues and keeps you informed. Delays due to regulatory checks are beyond our control.
